Returns & Refunds

Here at Shiney Feather Collection, we believe that the customer service we provide is as important as the rugs we sell. We want to make sure not only that you are happy with your purchase, but that our team has made your shopping experience a positive one. If an issue arises with a rug that you have selected for purchase, please tell us about it by email and we will do our best to provide a solution. Our return and refund policy is there to ensure that you are satisfied with your experience doing business with us. Below are our standard policies for all returns and refunds.

Within 14 days

Changed your mind? No problem. You may return the item(s) you purchased from us for up to 14 days (from day of delivery) with no questions asked for a full refund. Please note that by "refund" we mean the purchase price you have paid for the item. 

You may arrange to get the item returned to us yourself, or we can organise it for you.  If you decide to use our courier service, the collection fee will be between £10 and £40 depending on the weight & dimensions of the rug.. 

 

Whether you are returning in person, through a courier arranged by you or through a courier arranged by us, please carefully rewrap the item in the original packaging, adding additional packaging as needed. Please note that we will not accept unwrapped or inadequately wrapped items and they will be returned to you. The packaging must be sufficient to protect the item during transit and be waterproof. Cling film, bin liners and similar plastic packaging are not adequate or appropriate, and items wrapped in such manner will be returned back to you and are unlikely to be covered to the courier's insurance if damaged in transit.

Please note that any refund will be given once the item(s) is/are back in our warehouse and found to be in the same condition as was dispatched. The item(s) must be returned undamaged, in the original condition and packaging.